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FAQS

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If you've never had a marine survey performed, or are considering using our services as a new client, please take some time to peruse the FAQ page. The following are a few examples of the questions that are frequently asked:


General Terms and Conditions:

1. Unless otherwise specifically agreed in writing. (Teamhead Marines Surveyors Co., Ltd). (hereinafter called "the Company")undertakes services in accordance with these general condition(hereinafter called "General Condition")and accordingly all offers or tenders of service are made subject agreement or other agreements will in all respects be governed by these General Conditions .These General Conditions shall be governed by China Law.

 

2. The Company is an enterprise engaged in the trade of inspection and survey, approved by the General Administration of Quality Supervision, Inspection and Quarantine of China .As such it;

    2.1 Carries out such standard services as are referred to in General Condition 6.

    2.2 Renders advisory and special services certificates as may be agreed by the Company and as referred to in General Condition 7.

    2.3 Issues reports and / or certificates as referred to in General Condition 8.

 

3. The Company acts for the person or bodies from whom the instructions to act have originated (hereinafter called "the Principal').No other party is entitled to give instructions ,particularly on the scope of instructions or delivery of report or certificate unless so authorized by Principal and agreed by the Company .The Company will however be deemed irrevocably authorized to deliver at its discretion the report or the certificate to a third party if following instructions by the Principal a promise in this sense a promise implicitly follows from circumstances, trade custom, usage or practice..

 

4 The Company will provide services in accordance with.

    4.1 The Principal's specific instructions as confirmed by the Company.

    4.2 The terms of the Company's standard Order From and / or Standard Specification Sheet if used.

    4.3 Any relevant trade custom, usage or practice.

    4.4. Such methods as the company shall consider appropriate on technical, operational and / or financial grounds.

 

5. Orders and information

    5.1 All enquiries and orders for the supply of services must be accompanied by sufficient information specifications and instructions to enable the Company to evaluate and / or perform the services required.

    5.2 Documents reflection engagements contracted between the Principal and third parties , or third parties' documents ,such as copies of contracts of sale ,letters of credit , bills of loading etc, are(if received by the Company )considered to be for information only ,without extending or restricting the mission or obligations accepted by the Company.

 

6 The Company's standard services may include all or any of the following:

    6.1 Weighing, Draft Survey, Volume Gauge and Measurement Survey for Import & export Cargo.

    6.2 Cargo Damage Assess for Import & export Cargo.

    6.3 Cargo Safety Worthiness Inspection for transportation via land / sea, Loading, Stowage and Discharging Survey for Import & export Cargo

    6.4 Survey to Ships, Containers and other transports equipment, Bunker Survey.

 

7. Special services where the same exceed the scope of standard services as referred to in General Condition 6 will only be undertaken by the Company particular arrangement .Such special services are illustratively not exhaustively.

    7.1 Quantitative and / or qualitative inspection.

    7.2 Loading and Outturn survey

    7.3 Sampling.

    7.4 Advisory services..

    7.5 Marine Accident Investigation and Damage Assessment .

 

8. Reports or Certificates

    8.1 Subject to the Principal 's instructions as accepted by the Company , the Company will issue reports and certificates of inspections which reflect statements of opinion made with due care within the limitation of instructions received but Company is under no obligation to refer to or report upon any facts or circumstances which are outside the specific instructions received.

    8.2. Reports or Certificates issued following testing or analysis of samples contain the Company's specific opinion on those samples only but do not express any opinion upon the bulk from which the samples were drawn. If an opinion on the bulk is requested, special agreements must be in advance with the Company for the inspection and sampling of the bulk.

 

9. The Principal will:

    9.1 Ensure that instructions to the Company and sufficient information are given in due time to enable the required services to be performed effectively.

     9.2. Procure all necessary access for the Company's representatives to enable the requirement services.

     9.3. Supply, if required, any special equipment and personnel necessary for the performance of the required services.

     9.4. Ensure that all necessary measures are taken for safety and security of working conditions , sites and installations during the respect , on the Company's advice whether requested or not.

     9.5. Take all necessary steps to eliminate or remedy any obstruction to or interruptions in the performance of the required services.

     9.6. Inform the Company in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or material, environmental pollution or poisons.

     9.7 Fully exercise all its rights and discharge all its liabilities under any related contract whether or not a report or certificate has been issued by the Company, failing which the Company shall be under no obligation to the Principal.

 

10. The Company shall be entitled at its discretion to delegate the performance of the whole or any part of the services contracted for with the Principal to any agent or subcontractor.

 

11. If the requirements of the Principal necessitate the analysis of samples, the Company will pass on the result of the analysis but without responsibility for its accuracy. Likewise where the Company is only able to witness and analysis by the Principal's or by any third party's laboratory, the Company will provide confirmation that the correct sample has been analyzed but will not otherwise be responsible for the accuracy of any analysis or results.

 

12 Liabilities

    12.1 The Company undertakes to exercises due care and skill in the performance of its services and accepts responsibility only where such skill and care is not exercised and negligence against the company is proven.

    12.2 The liability of the Company in respect of any claims for loss, damage or expense of whatsoever nature and howsoever arising in respect of any breach of contract and/or no circumstances exceed a total aggregate sum equal to the fee or commission payable in respect of the specific service required under the particular contract with the Company shall have no liability in respect of any claims for indirect or consequential loss including loss of profit and / or cancellation of contracts entered into by the Principal .Where the fee or commission payable relates to a number id services and a claim arises in respect of one of those services, the fee or purposes of this paragraph by reference to estimated time involved in the performance of each service.

    12.3 The limit of liability of Company under the terms of Condition

    12.4 may be increased upon request received by the Company in advance of the performance of the service to such figure as may be agreed upon payment of additional fees equal to an appropriate fraction of the increase in such compensation or as may be agreed upon.

 

13. The principal shall guarantee, hold harmless and indemnify the Company and its officers , employees ,agents , or subcontractors against all claims made by any third party for loss ,damage or expense of whatsoever nature and howsoever arising relating to the performance or non-performance of any services to the extent that the aggregate of any such claim relating to any one service exceed the limit mentioned in Condition 12.

 

14. Every officer, employee, agent or subcontractor of the Company shall have the benefit of limitation or compensation and the indemnity contained in these General Conditions and so far as relates to such limitations any contract entered into by the Company is entered into not only on its own behalf but also agent and trustee for every such person as aforesaid.

 

15.In the event that any unforeseen problem or expenditure arise in the course of carrying out any of the contracted services, the Company shall be entitled to make additional charges to cover additional time and cost necessary incurred to complete the service.

 

16 Service Fee

    16.1 The Principal will punctually pay not later that 30(thirty)days after the relevant invoice date or within such other period as may have been agreed in writing by the Company falling which interest will become due at the rate of 15(fifteen)percent per annum form the date of invoice until payment.

    16.2 The Principal shall not be entitled to retain or defer payment of any sums due to the Company on account of ay dispute, cross claim or set off which it may allege against the Company.

    16.3 In the event of any suspension of payment arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by the Principal, the Company shall be entitled to suspend all further performance of its services forthwith and without liability.

 

17. In the event of the Company being prevented by the reason of any cause whatsoever outside the Company’s control form performing or completing any service for which an order has been given or an agreement made, the Principal will pay to the Company.

    17.1 The amount of all abortive expenditure actually made or incurred.

    17.2 A proportion of the agreed fee or commission equal to the proportion (if any) of the partial or total non-performance of the require service.

 

18. The Company shall be discharged from all liability to the Principal for all claims for loss, damage or expense unless suit is brought within 6 (six) months after the date of the performance by the Company of the service, which gives, rise to the claim or in the event of any alleged non-performance within 6(six) months of the date when such service should have been completed.

 

19. The Company is neither an insurer nor a guarantor and disclaims all liability in such capacity. Principals seeking a guarantee against loss or damage should obtain appropriate insurance.

 

20. No alteration amendment or waiver of any of these General Conditions shall have any effect unless made in writing and signed by Managing Director of the Company.


A Marine Surveyor's Code of Ethics

For the benefit of all parties at interest, let it be known that a "Marine Surveyor does not take sides in any issue.  Our mission is to cite and question where necessary, sufficient to reach a conclusion in all cases assigned and to file an accurate report of same, regardless of who is helped or who is hurt.

We are neither for nor against anyone.  We don't make the conditions whatever, we only search for and report them.  We stand ready at all times to defend our findings."


“How can we ask for your services ?

Dear Client, you could write us an E-mail for any inquiry about the inspection items you expected, which would be reponsed promptly. Or you could reach us by telephoning our office during working days or Ms. Wendy at her mobile ready for 24hrs*7days.

After your final confirmation of our services, an appointment E-mail will be needed stating the type of survey you need and related documents.


It depends on the kind of service. Please feel free to ask us for each case of your request via E-mail.

We aim to be the BEST. You will be paying for knowledge, experience, qualification, and integrity.

 


Our services will be started at the minute of receiving your confirmation of survey appointment. An officer will be fixed to follow up the case, and any updates will be reported to you in due course via E-mail.

We’ll be 24 hrs’ standby.

24hrs’ attendance and supervision will be provided if necessary.

 


  • PHONE:13299951288
  • EMAIL: service@teamhead.net
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  • ADDRESS:Room No.505, Software Building(North),No.80,4th Avenue, TEDA, Tianjin, China
    POSTCODE:300457
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